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WRITINGS: 
select online articles

"Four Business Models for the Digital Age," Strategy+Business, Dec 2016
“Five Overlooked Principles Shaping the Destiny of Your Business,” Strategy+Business, Nov 2016.
"The Courage to Change Before You Have To," Strategy+Business, June 2016.
“You’re a Media Company. Now What?” Strategy+Business, August 2016.
"What Self-Made Billionaires Do Best," Strategy+Business, December 2015.
“Seven Myths about Self-Made Billionaires,” Time.com, Dec 29, 2014.
“How Old Industries Become Young Again,” Strategy+Business, July 2014.
"Why Life Science Needs it Own Silicon Valley," Harvard Business Review, August 2012.
“Demystifying Innovation,” PwC CEO Survey, June 2011.
"How Barcodes and Smartphones Will Rearchitect Information." Harvard Business Review, June 2010.
"Three Tips for Curating Your Audience." Harvard Business Review, June 2010.
"Five Keys to Creating an Information Advantage," Harvard Business Review, Jan 2010
"How Coke and Pepsi are Using Social Media to Build their Trust Banks." Harvard Business Review, May 2010.
"Create Choosing (Not Shopping) Experiences." Harvard Business Review, May 2010.
"Changing Health and Wealth Behaviors with Analytics." Harvard Business Review, April 2010.
"Do Your Knowledge Workers Have a Bitsmith?" Harvard Business Review, April 2010.
"How the iPad Is Like the Tesla Roadster." Harvard Business Review, April 2010.
"Real-Time Brand Management - Lessons from Virgin America's Hellish Flight." Harvard Business Review, March 2010.
"Are You Catering to Your Customer's Anxieties?" Harvard Business Review, March 2010.
"How Behavioral Economics Can Help Cure the Health Care Crisis." Harvard Business Review, March 2010.
"Knowledge and the Need for Speed." Harvard Business Review, February 2010.
"Continuous Brand Management for Generation 10:45." Harvard Business Review, February 2010.
"Is This Innovation Too Disruptive for my Firm?" Harvard Business Review, January 2010.
"Five Keys to Creating an Information Advantage." Harvard Business Review, January 2010.
“The IT Platform Principle: The First Shall Not Be First,” Wall Street Journal, January 2010. 
"Better Customer Service through Transparency, Tribes, and Talent." Harvard Business Review, December 2009.
"Swimming in Data? Three Benefits of Visualization." Harvard Business Review, December 2009.
"Getting Buy-In for Abstract Ideas." Harvard Business Review, November 2009.
"How Will Augmented Reality Affect Your Business?" Harvard Business Review, October 2009.
"Getting Started with Disruptive Business Design." Harvard Business Review, October 2009.
"Why the CIO Needs to be a Duck-Billed Platypus." Harvard Business Review, September 2009.
"Can You Design an Internal Netflix Prize?" Harvard Business Review, September 2009.
"Intuit, Mint, and the Power of Simplicity." Harvard Business Review, September 2009.
"Groupon's Four Keys to Customer Interaction." Harvard Business Review, September 2009.
"Skype's Untapped Promise - And Facebook's." Harvard Business Review, September 2009.
"Disney Buy's Marvel - Designing 3D Brands." Harvard Business Review, August 2009.
"The Google Doodle Logic." Harvard Business Review, August 2009.
"Yahoo's Missed Opportunity: The Social Web." Harvard Business Review, August 2009.
"Design Your Customer's Decisions." Harvard Business Review, August 2009.
"Organized Information is the Next Moonshot." Harvard Business Review, July 2009.
"IT Costs: Do You Speak Their Language?" Harvard Business Review, July 2009. 
"It's Time to Reinvent Knowledge Work." Harvard Business Review, June 2009.
"Bring Power to the Edge." Harvard Business Review, May 2009.
"The Brain Drain that Should Worry US Businesses." Harvard Business Review, May 2009.
"Wolfram Alpha vs. Google: Power vs. Simplicity." Harvard Business Review, May 2009.
"Why Bankers Would Rather Work for $0.00 than $500." Harvard Business Review, May 2009.
"A Better Way to Rate Bonds." Harvard Business Review, April 2009.
"Twitter: A Marketer's Duct Tape." Harvard Business Review, April 2009.
"How Google Earth Can Improve Your Business." Harvard Business Review, March 2009.
"Does Cisco Have Its Head in the Clouds?" Harvard Business Review, March 2009.
"What Facebook's Stumble Can Teach Your Company." Harvard Business Review, February 2009.
"Looking to Grow Sales On the Cheap? Use Natural Spokespeople." Harvard Business Review, January 2009.
“Forget Citibank, Borrow From Bob,” Harvard Business Review, January 2009.
"How Would Walt Disney Market in 2009?" Harvard Business Review, December 2008.
"Barack Obama's Edge-Based Organization." Harvard Business Review, November 2008.
"JP Morgan Chase's Risk Lessons: Are You Oxymoronic Enough." Harvard Business Review, November 2008.
"How Blackberry's Storm Could Swamp the iPhone." Harvard Business Review, October 2008.
"Microsoft Outlook: A Social Network Just Waiting to Happen." Harvard Business Review, September 2008.
"Apple's iPhone Platform Could Be Your Secret Weapon." Harvard Business Review, August 2008.
"Want to Reduce Your Energy Use? Measure It." Harvard Business Review, August 2008.
"LinkedIn: The Useful (And Profitable) Social Network." Harvard Business Review, July 2008.
"From the Google-Viacom Battles: Who Should Own Your Behavior?" Harvard Business Review, July 2008.
"Why Every Business Has the Apple iPhone Problem." Harvard Business Review, June 2008.
"Commoditized Technology and Commoditized Results." Harvard Business Review, June 2008.
"Walmart's New Information Advantage." Harvard Business Review, June 2008.
"Want to Boost Productivity? Give Workers Bigger Screens." Harvard Business Review, May 2008.
"Innovation Lessons from Amazon." Harvard Business Review, May 2008.
"The Online Talent War." Harvard Business Review, April 2008.
"Why Your Company Needs a News Room." Harvard Business Review, April 2008.
"Design Secrets of the iPhone and Blackberry." Harvard Business Review, April 2008.
"Managing Your Reputation in a World of Crowdsourcing." Harvard Business Review, March 2008.
"Everything for Free? Well, Not Quite." Harvard Business Review, March 2008.
"How to Manage Your Ratings." Harvard Business Review, March 2008.
"Get More Engaged in the Conversation About Your Company." Harvard Business Review, February 2008.
"eBay's Disappearing Customer Focus." Harvard Business Review, February 2008.
"Don't Cut IT During a Downturn." Harvard Business Review, February 2008.
"What Any Leader Can Learn from Microsoft's Yahoo Bid." Harvard Business Review, February 2008.
"How Green is Your IT?" Harvard Business Review, February 2008.
"How Open Wireless Will Change Your Business." Harvard Business Review, January 2008.
"How Technology Amplified the Mortgage Crisis." Harvard Business Review, January 2008.
"Members vs. Customers: How the Obama and Clinton Online Campaigns Differ." Harvard Business Review, January 2008.
“What Health Consumers Want,” Harvard Business Review, December 2007. 
“Every Product's a Platform,” Harvard Business Review, October 2005. 
“Staple Yourself to an Order,” Harvard Business Review, 2004.
"Edmunds - www.edmunds.com." Harvard Business School Case Study, 1998.
“Exploiting the Virtual Value Chain,” Harvard Business Review, November/December 1995. 
“Managing in the Marketspace,” Harvard Business Review, November/December 1994.
“Knowledge Workers and Radically New Technology,” Sloan Management Review, Summer 1996, Vol. 37, Num. 4.
"Baxter International: OnCall As Soon as Possible." Harvard Business School Case Study, 1994.
"BellSouth Enterprises: The Cellular Billing Project." Harvard Business School Case Study, 1993.
"Profiling at National Mutual (A)." Harvard Business School Case Study, 1991.
"Profiling at National Mutual (B)." Harvard Business School Case Study, 1991.
"Profiling at National Mutual (C)." Harvard Business School Case Study, 1991.
"Information Technology in Organizations: Emerging Issues in Ethics and Policy." Harvard Business School Case Study, 1990.
"DuPont's Artificial Intelligence Implementation Strategy." Harvard Business School Case Study, 1988.
“Putting Expert Systems to Work,” Harvard Business Review, 1988.